I am fine. Continue from yesterday...
In order to prove that he don’t want to service my car, I asked him to sign a note. Of course I explained to him clearly what the note said before he signed it.
26 August 2008
Subject : BEQ 429
This is to certify that Twine Auto Service has no interest to service the above vehicle which was condemned due to engine overheat on 24 August 26, 2008. However, the owner of the car is willing to pay RM50 to Twine Auto Service as the investigation fee in evaluating the extent of damage.
Twine Auto Service shall allow the vehicle be towed away with all disassembled parts.
We then towed the car to the third workshop a few hundred meters away “humanly” :-) This was the first time I drove an engineless car with three persons pushing behind – Richard, Soon Hui and another staff, Jack :-) What a good experience to drive a car powered by these three human valves engine! :-)
Mr Chin advised me to overhaul the engine instead of replacing it altogether thought replacing the engine is a lot easier. This is because we would not know the condition of a second hand engine. But when we do a major overhaul, we would be sure that the engine will be good as we put in new parts. What he said was quite true.
One thing concerned me was how to prevent the incident from happening again. If the car get overheat again within a short period of time, then there is no point to service it. However, Mr. Chin assured me that if serviced properly, the cooling system should work well. And he will give 6 months or 10000km warranty after overhauling the car, whichever come first. With this assurance, I decided to service the car.
I believe it would take some time for the car to be fixed. And now it is our prerogative on whether to present the case to consumer tribunal, not because of money but because of one important principle; the workshop owner should not denied responsibility after giving wrong advice to his customer.
See you next post :-)
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