I am fine today. Continue from yesterday…
But again, the bus didn’t come at the promised time. When my niece went to check the sale agent at the counter, she didn’t apologize but scolded her fiercely. “Why didn’t you wait at the platform? You are stupid…" My niece was waiting at the right platform and was led to board the bus with other passengers. How could the sale agent accused her for not waiting at the right platform? Ridiculous, isn’t it?
In the end, my niece approached another bus company called Delima which advised her to demand a refund. “If they don’t want to refund, I will report this case to police for you,” the sale agent said.
In the end, Sentosa Linear refunded the ticket reluctantly.
Apart from over selling bus ticket, the company also sold ticket at higher price than other companies. My niece saw a mother and son purchasing ticket at RM12 while the standard price was only RM9.50.
The lesson learned from this incident: Never buy ticket without confirmed seat number printed on the ticket. Some bus company might just over sell their ticket, hoping that someone would not turn up. Another advice is to use the service of more established bus companies, and particularly, watch out for Sentosa Linear!
See you next post :-)
2 comments:
Hi Sir,
My experience told me in Pudu, having bus ticket is not enough, you only sure to get travel when you are sitting in the bus. Most of them do not have seat number and they just sell when they see there is empty seat in the bus.
I saw a guy argued with the counter said that the bus driver did not allow him to get into the bus because his seat already sold out while he was having the ticket. The counter refuse to refund and blame that guy for coming late but in fact the guy is reached on time but not earlier.
Hi SzuKiak,
Some of them like Transnasional did print seat number on the ticket.
It is really not ethical to do that...
David
Post a Comment