Day +1182 : Express bus - What an experience! (2)

I am fine today. Continue from yesterday...

However, we got a refund and managed to purchase a ticket at the first ticketing counter that we had approached at RM 31.10 only. The bus departed at 5:30pm as promised.

I tried to file a complain after the incident but I found out that there was no company to complain to as there was no company label on the ticketing counter. So to whom should I complain to?

There was no bus company name printed on the ticket. What was written on the ticket was the bus plate number only. Apart from this, nothing was written. A proper ticket should have company name, bus plate number, the seat number and departure time. Without the company name, one can only liaise with the counter for any business related to their service; provided it didn't disappear before we get there.

My friend told me last time that a lot of ticket counters actually are not from bus companies. There are agents to another up-line agents and the up-line agents in fact are agents to another up-line agents. And finally, it reached the bus company after so many layers.

In fact this is another type of “yellow cow ticket(黄牛票)”. So should anything happen, the authority will never handle the case. Even a Consumer Tribunal would not want to hear a case like this.

Lessons that we learned from this incident:

1. Never purchase a bus ticket from any agent beside the bus company itselt.
2. Purchase the ticket from a well known bus company like Transnasional, Sri Maju, Causeway Link and other well-known bus company. If you do that, I am sure the Customer Tribunal can protect your interest should a dispute occurs.
3. The best bus company I found so far is TRANSNASIONAL (a member of KTB group). You can get the following advantages:

• You can check their schedule and ticket price at their website http://www.transnasional.com.my/
• You will certainly not overpaid for the bus ticket even during the "cow season".
• You can purchase the ticket in many Petronas station such as Petronas Kinrara BK5. This means that they are open 24 hours/day and you would have your ticket ready before you go to the bus terminal.
• If you miss the bus, the ticket is still valid. You just need to pay some penalty. My nephew Ting Heng Wei missed the bus last time and that was how they handled the case. (For your information, this nephew always miss this and that. He also missed the air flight. Just hope that he won't miss his girl friend or wife later :-))
• You will never need to liaise with a gangster. Ticketing lady can become a fantastic gangster that is worse than a guy.

Transnasional is certainly your preferred choice!

See you next post :-)