Day +1181 : Express bus - What an experience! (1)

I am fine today.

The following was my brother, Richard's experience, regarding express bus service.

On the 21 September 2009, I brought my relative to the temporary bus terminal located at Bukit Jalil at 3:30pm. He would like to return to Johor Bahru (JB) after enjoying his holiday here.

For your information, the temporary bus terminal at Bukit Jalil was set up during festive holiday only; for example during Hari Raya, Chinese New Year and Deepavali.

We approached a ticketing counter and we were told that the next bus leaving for JB would be about 2 hours later; that was on 5:30pm. I noticed that this ticketing counter was labeled with a proper bus company name and I felt that this should be a proper bus operator.

However, we felt that waiting for 2 hours was too long for us, so we approached another ticketing counter. The ticketing lady said that the bus was waiting outside. If we purchased the ticket now (3:35pm), then we will be able to catch the bus that would be leaving at 3:40pm. What a good timing!

We paid RM 35.00 for a ticket, and someone from the counter led us to wait at the bus parking area. We were quite confused as there was no bus waiting there and we saw a group of more than 20 people were there before us.

We waited and waited. At 4:00pm, we didn't see any bus coming; 4:30pm still no bus coming... 5:00pm no bus coming... and at 5:15pm, the bus still didn't appear.

We felt that we were cheated. So we rushed back to the ticketing counter and demanded an explanation from the ticketing lady. Drastically, she showed another face to us; very rude, worse than a gangster. This was the first time I saw a lady being so rude. She could pull your hair and threw a dustbin to you...

To be continued and see you next post :-)