Richard continues his story on AirAsia…
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If you call AirAsia’s call center number 03-21719222 today, you will be greeted with this computerized response - "Welcome to AirAsia self help menu, this service is available 24 hours a day... for further inquiry please press ‘0’ to speech to our customer services executive..."
This is a fraud! If you believe this, you are going to waste 1 hour 30 minutes waiting there helplessly and after being cut off, bearing the charges of either RM3.60(by house phone RM 0.04X90minutes) or RM18.00(hand-phone RM 0.20X90minutes).
I just found out that the call center number 03-21719222 is no longer in proper operation. This is just for a voice iteration purpose only.
Now if you want to talk to the agent, you shall call their premium support line 600-85-9999 with a charge of RM 1.95 per minute. No money no talk! That is AirAsia.
In order to verify that calls to number 03-21719222 is no longer entertained, I call their premium support line 600-85-9999, and I was told that no agent will attend to this line anymore.
I have recorded my conversation with the agent. I also note that this premium support is really efficient as the agent as answering my call within 20 second. If you don't believe, you can give yourself a try, but please don't play too much with this premium stuff; else your next phone bill will burn a deep hole in your pocket.
I share with you here the conversation that I have with their support agent.
The fraudulent response message that ask caller to press '0' to speak to a customer service executive. Press the play button to hear the message.
My conversation with the support executive through premium support service to confirm that no support agent will be entertaining the normal support line.
See you next post :-)
2 comments:
AirAsiaX... be careful.
Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us (their stranded passengers) until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either.
They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude!
Watch out for these guys. If you are considering using AirAsiaX, It might be a good idea to develop a plan B... just in case.
这种商业的欺骗行为要不得，应该向消费者协会举报
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